PRIVACY
POLICY

Depending on how you use ROVE, we may collect information such as:

• Name, email address, phone number and shipping or billing address.
• Account information such as login credentials and account preferences.
• Order information including products purchased, order number, delivery details and return or refund information.
• Customer-support information you provide through contact forms, email or other communications.
• Technical information such as browser type, device information, IP address, pages visited and basic website activity where collected.

We may use personal information for purposes including:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Arranging shipping, delivery, returns and refunds.
• Providing customer support and responding to enquiries.
• Processing or facilitating payments.
• Detecting fraud, abuse, security incidents or unauthorized activity.
• Improving website performance, products and customer experience.
• Meeting legal, regulatory and accounting obligations.

Customers may create an account on the ROVE website. Account information may include your name, email address, phone number, password and information associated with your orders.

You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.

Payments may be processed using third-party payment providers, including Razorpay, UPI-enabled payment methods and PayPal, depending on your location and the payment options available at checkout.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

ROVE does not need to store sensitive payment credentials such as card PINs or CVV information to operate ordinary checkout. Payment processing is handled through the relevant payment provider and its systems.

Please review the applicable payment provider's privacy information for details about its handling of payment data.

To fulfill your order, we may share necessary information such as your name, shipping address, contact details and order information with suppliers, fulfillment partners, logistics providers and carriers.

These parties receive information only to the extent reasonably necessary to provide their services or as otherwise permitted or required by applicable law.

When you contact ROVE by form, email, phone or another support channel, we may collect the information you provide so that we can respond to your request, investigate an issue or provide customer service.

This may include your name, email address, phone number, order number and the details of your enquiry.

ROVE may use cookies and similar technologies that are necessary for website functionality, account sessions, shopping-cart features, security and preferences.

Where analytics or similar tools are enabled, they may collect technical information such as browser type, device information, pages visited, approximate usage patterns and IP-related information.

Your browser may allow you to control or block certain cookies, although doing so can affect website functionality.

ROVE may send promotional emails, product updates or other marketing communications where you have chosen to receive them or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails using the unsubscribe mechanism included in the message or by contacting us.

Transactional communications such as order confirmations, shipping updates, security notices and important service messages may still be sent when necessary.

We may share personal information with carefully selected third parties where necessary to operate the ROVE store or provide services.

• Payment processors and payment service providers.
• Shipping carriers, logistics and fulfillment partners.
• Technology, hosting, security and website service providers.
• Customer-support, communications or email service providers.
• Professional advisers or authorities where required by law.

We do not intend to sell your personal information as a standalone commercial product.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and accounting records, handling disputes, preventing fraud and meeting legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Depending on applicable law, you may have rights relating to your personal information, including rights to access, correction, deletion or withdrawal of certain consents.

You may also contact us to ask questions about information associated with your account or transactions.

We may need to verify your identity before completing certain requests, and some information may need to be retained where required by law.

Because ROVE operates an international online store and may use suppliers, payment providers, hosting providers, carriers and other service providers in different countries, your information may be processed outside your country of residence.

Where required, we will use appropriate safeguards or other lawful mechanisms for international transfers and processing.

ROVE is intended for general consumers and is not directed specifically at children.

We do not knowingly seek to collect personal information from children where doing so is prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the situation.

Our website may contain links to third-party websites, services or payment providers.

Those services operate under their own privacy policies and terms. ROVE is not responsible for privacy practices on third-party websites that we do not control.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

When changes are made, the updated version will be posted on this page and the effective date may be updated accordingly.

If you have questions about this Privacy Policy, your personal information or your privacy choices, contact ROVE Customer Support.

Store Name: ROVE

City: New Delhi, India

Contact Area: Dwarka Sector 21, New Delhi, Delhi 110001

Email: support@rovecothing.com

Phone: +91 92860 19237

Effective Date: 13 August 2026