RETURNS
& REFUNDS

You may request a return within 14 days of receiving your order. Returned items must meet the following conditions:

• The item must be unworn and unused.
• The item must be unwashed and free from damage, stains, odours or alterations.
• Original tags should remain attached where applicable.
• The item should be returned in its original packaging where reasonably possible.
• You must provide your order confirmation or valid proof of purchase.

Before sending anything back, please contact our customer support team and provide your order number, the item you wish to return and the reason for the return.

Returns must be authorized before shipment. Once your request is reviewed, we will provide the appropriate return instructions.

Please do not send an item to an address that has not been provided by our support team.

For standard returns, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective or incorrect, please contact us before returning it. We will review the issue and provide the appropriate next steps.

We recommend checking your order as soon as it arrives. If you receive a damaged, defective or incorrect item, contact us as soon as possible with your order number and clear photographs of the issue.

Once reviewed and approved, we may offer a replacement, return or refund depending on the circumstances.

Discounted products may be eligible for return under the same conditions as full-price products unless the product is clearly marked as Final Sale.

Final Sale or clearance products are not eligible for return or refund unless required by applicable law.

Once your returned item is received, it will be inspected to confirm that it meets our return conditions.

Approved returns are generally processed within 5–7 business days after the returned item has been received and inspected.

Once a refund has been issued, you will receive a confirmation notification or email.

Refunds are sent to the original payment method. The time required for the funds to appear in your account may depend on your bank or payment provider.

ROVE does not charge a restocking fee for eligible standard returns.

ROVE ships internationally. Return shipping costs, customs procedures and other charges may vary depending on the destination country.

Customs duties, import taxes and similar charges that may apply to an international order are generally the responsibility of the customer unless otherwise stated.

A return may be refused if an item has been worn, washed, altered, damaged after delivery, or otherwise returned in a condition that does not meet our return requirements.

Items returned outside the eligible return period may also be refused unless otherwise required by applicable law.

For return or refund questions, please contact our customer support team and include your order number whenever possible.

Email: support@rovecothing.com

Phone: +91 92860 19237

We typically respond within 24–48 business hours.